Privacy Policy for Arcane Familiars

Last updated: 6 October 2026

Arcane Familiars ("the game") is a role-playing game whose saves are kept in the cloud, with a shared online realm. It is free to play on phones, tablets and computers. The phone apps also offer optional subscriptions (automation passes) and rewarded ads that play only when you choose to watch one. This policy explains what the game collects and why.

Accounts. To play you sign in to a game account: as a guest (an anonymous account with no personal details), with an email address and a password, or with Sign in with Apple or Google. Accounts are provided by Firebase Authentication, a Google service. For an email account we store your email address so you can sign in again and reset your password; with Apple or Google we receive the email address and identifier the provider shares (Apple lets you hide your email). Passwords are never visible to us. The game does not access your contacts, precise location, camera, microphone or photos.

Game saves. Your progress is stored online in your account, in Cloud Firestore (a Google database), so that it follows you between devices. The game keeps no save on your device; your phone may cache pictures and music it has downloaded. Only your own account can read or change your save. The save contains in-game information only: your Spellbinder name, familiars, items, progress, the players you have blocked, and settings. Uninstalling the game does not delete your save.

The game’s server. The game’s own server (run on Cloudflare) checks every save and runs the shared online realm: world chat, trades, Surprise Trade, the Market, the Trading Hall, Circles, elite hunts and PVP duels. For these it keeps what each feature needs under your account: your Spellbinder name, your listings and Market lots, familiars waiting to be traded, your inbox, your PVP rating and your Circle membership. If you allow alerts, it also keeps a notification token for each of your devices. It also keeps your friends list, your friend code (which is also your invite code), your friend requests, and, if you joined with a friend’s invite code, who invited you.

Reports in the chat. If you report another player, we keep your report, the reason you chose, both Spellbinder names and the reported player’s recent chat lines, so that we can review it. Reports are deleted once they have been dealt with.

Automation passes (phone apps). The passes are monthly subscriptions sold through the Apple App Store or Google Play. Apple or Google takes the payment: we never see your card or payment details. To unlock a pass, the game’s server receives the store’s transaction identifier for your purchase and asks Apple or Google whether it is valid and when it renews; we keep the pass, its renewal date and that identifier with your account so the pass works on every device you sign in to. You can manage or cancel a pass in your Apple or Google account settings.

Ads (phone apps). Ads appear only when you choose to watch one: to turn the Daily Wheel, or for a free half hour of the automatic helpers. They are provided by Google AdMob and limited to content rated for general audiences or parental guidance. To show and measure ads and to prevent fraud, AdMob may collect your device’s advertising identifier, your IP address (from which an approximate location can be worked out), information about your device and the app, your interactions with ads, and diagnostic data. On iPhone and iPad the advertising identifier is used only if you allow tracking when the app asks; on Android you can reset or delete it in your device settings. Where the law requires it (for example in the EEA and the UK), the app asks for your consent first, and you can choose ads that are not personalised. When you finish an ad, Google tells our server a random identifier for that ad, your account’s identifier and which reward you chose, so the reward is given once; we keep this for a day. Google’s use of data is described at policies.google.com/technologies/partner-sites. The PC and Mac version shows no ads.

Error reports and anonymous counts. To find and fix problems, the game sends a report to its own server when something goes wrong: the error message, where in the game’s code it happened, the game’s version, the screen you were on, and the kind of device (iPhone, Android, PC or Mac, or a web browser). Reports contain nothing that identifies you or your account. The server also counts a few milestones, such as how many new games begin on a day and how many of those players win their first Sigil or come back the next day, as totals by day that are not linked to any account. None of this is shared with anyone or used for advertising.

Deleting your account

You can delete your account and everything stored with it from inside the game: on the title screen choose ACCOUNT, then DELETE ACCOUNT. Email accounts confirm with their password; every account confirms by typing DELETE. Deletion is immediate and cannot be undone. It removes your sign-in, your saved game, your account record and device list, and on the game’s server your listings, Market lots, waiting trades, inbox, rewards not yet claimed, PVP rating and board place, and your Circle membership (a Circle you led passes to its longest-standing member). Messages you posted in the world chat are not linked to your account and drop out of the chat history as new ones arrive. Deleting your account does not cancel a pass: cancel it in your Apple or Google account settings.

If you can no longer open the game, email us from the address on the account (or tell us your Spellbinder name if you played as a guest) at the contact address below, and we will delete it within 30 days.

Online co-op (optional). If you choose to host or join a Rift raid online:

• In CLOUD mode the game contacts the public PeerJS signaling service to connect you and your friend, then exchanges game data directly between your two devices over an encrypted WebRTC connection. The signaling service sees your device's network address for the duration of the connection, as any internet service does. The game sends only in-game information (your Spellbinder name, the familiar you bring, and battle choices).
• In RELAY mode the game connects only to the relay address you enter, which is typically run by you or your friend.

Co-op raid traffic is not stored.

Children. The game is made for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13: a guest account needs no personal details, and an email address is only asked for when creating an email account. Ads are limited to content rated for general audiences or parental guidance. If you believe a child under 13 has given us personal information, contact us and we will delete it.

Changes. If this policy changes, the new version will be published at the same address with a new date.

Contact. [email protected]